WhatsApp Business API setup
Scope your business account, phone number and integration requirements. Account approval and messaging limits remain subject to Meta's policies.
Explore whatsapp business api setup →Expertise / WhatsApp AutomationBANGALORE · SERVING BUSINESSES ACROSS INDIA
WhatsApp automation for customer conversations.
ZapGrow connects WhatsApp with your CRM, support inbox and business workflows. Capture enquiries, answer routine questions and bring your team into the conversation when needed.
APIBusiness integrations
CRMConnected enquiry records
AIScoped customer assistants
PeopleHuman handoff
In good company
RALLISON✳Habitat Farms✳SR DEVELOPERS✳Stanford School of Law✳BT—CORP✳Benchmark Solutions✳
What can WhatsApp automation do for your business?
Connect customer messages to the next step in your process: collecting requirements, finding an order, creating a support request or scheduling a follow-up. Use predictable rules for simple tasks and an AI assistant where interpreting a question adds value.
We start with one defined workflow and agree what should happen when information is missing or a person needs to take over. The goal is a usable process with clear ownership, not a promise that every conversation can run unattended.
WhatsApp automation services
Chatbots and human handoff
Answer common questions using approved information, collect details and route uncertain or sensitive requests to your team.
Explore chatbots and human handoff →CRM integration
Connect agreed customer fields, conversation events and follow-up tasks to your CRM, subject to available APIs and permissions.
Explore crm integration →Lead qualification
Ask relevant questions, record customer preferences and assign enquiries to a salesperson with the conversation context.
Explore lead qualification →Customer notifications
Connect order, appointment or service events to appropriate messages, with consent checks, delivery tracking and failure handling.
Explore customer notifications →Real-estate enquiries
Help buyers explore project information, share requirements and request site visits, with a clear handoff to your sales team.
Explore real-estate enquiries →Example: from enquiry to assigned follow-up
An illustrative workflow, adapted to your systems and permissions:
- A customer starts a conversation and asks about your service.
- The assistant answers from approved information and asks for relevant requirements.
- The workflow validates the details and creates or updates the agreed CRM record.
- A team member receives the enquiry and takes over when needed.
- Failures are flagged for review; outbound follow-ups follow the agreed permission and messaging rules.
Measure response time, completed enquiries and manual rework before and after launch. Results depend on your process, customer demand and team follow-through.
A WhatsApp assistant from our portfolio
Rallison Appliances
AI Warranty & Service Assistant
Built an AI-powered WhatsApp assistant that automates warranty registration, service requests, complaint management, and customer support. Customers can register products, raise service requests, and receive instant assistance anytime.
Explore the project scope →From discovery to handover
1. Review your setup
Map the enquiry or support process, account access, customer permissions and existing tools.
2. Agree scope and costs
Confirm workflows, integrations, acceptance criteria, third-party fees and approval dependencies.
3. Build and test
Test representative conversations, handoffs, opt-outs, missing data and failed integration calls.
4. Launch and hand over
Document access and responsibilities, walk your team through the workflow and agree ongoing support separately.
Scope and pricing before development
Our indicative implementation budget starts at ₹15,000 for a focused setup. Complex AI integrations may require ₹75,000 or more. Your proposal confirms the deliverables, timeline and price after discovery.
Budget separately for messaging, provider subscriptions, hosting, AI usage and ongoing support. Meta uses per-message pricing, with rates and applicable exceptions depending on the message and market. We review current charges for your intended workflow.
Check Meta’s current messaging pricing →WhatsApp automation questions
Do you provide WhatsApp automation services in Bangalore?
Yes. ZapGrow is based in Bangalore and works with businesses across India. We review your enquiry or support workflow, existing systems and account requirements before proposing an implementation.
What is WhatsApp automation?
WhatsApp automation connects customer messages with business workflows. It can collect enquiry details, answer common questions, update a CRM or notify a team member. People remain involved for exceptions, sensitive requests and conversations that need judgment.
Do we need the Business App or the Business Platform?
The Business App may be enough for straightforward customer messaging. The Business Platform is designed for API integrations and custom workflows. We assess your current setup, team needs and integration requirements before recommending a change.
How much does WhatsApp automation cost?
Our indicative implementation budget starts at ₹15,000 for a focused setup; complex AI integrations may require ₹75,000 or more. The proposal confirms scope and pricing. Meta messaging charges, provider subscriptions, hosting, AI usage and ongoing support are considered separately. Check Meta's current rate card for messaging costs rather than assuming a fixed conversation fee.
Can you integrate our existing CRM?
We first check the CRM's API access, plan restrictions and field permissions. The agreed scope can include enquiry capture, ownership assignment, conversation events and follow-up tasks, with retries and alerts for failed updates.
Can you guarantee verification or prevent account restrictions?
No. Account approval, verification and messaging limits are controlled by Meta. Using an official integration does not remove policy obligations or guarantee that an account will never be restricted.
How do you handle customer permission and opt-outs?
We scope permission records, recipient selection and opt-out handling before enabling outbound workflows. Message templates and sending rules must be reviewed against Meta's current policies for the intended use case.
What happens when the chatbot cannot help?
We define escalation rules, a team inbox or owner, and the information passed to that person. Sensitive actions can require approval. We test missing information, uncertain answers and integration failures before launch.
How long does implementation take?
A focused setup may take one to two weeks; custom AI and CRM integrations may take three to four weeks or longer. Account approval, access to systems and acceptance testing affect the schedule. Your proposal confirms milestones.
What happens to customer data?
We agree what data is collected, which integration providers receive it, who has access and how long records are retained. Hosting, credentials and logging requirements are reviewed for the specific deployment; connecting AI or a CRM introduces additional data processors.
Platform rules can change. Review the WhatsApp Business Messaging Policy when planning your workflow.
Discuss your WhatsApp workflow
Tell us about your current inbox, CRM, enquiry volume and the task you want to improve. We will review the scope and next steps with you.