Privacy Policy

Effective Date: June 30, 2026

Welcome to ZapGrow ("ZapGrow", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit https://zapgrow.in, contact us, or purchase our services.

This Privacy Policy is intended to comply with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India and other applicable laws.

1. Who We Are

ZapGrow is a digital solutions company providing services including:

• Website Design & Development
• AI Automation
• WhatsApp Automation
• Search Engine Optimization (SEO)
• Google Ads
• Meta Ads
• Branding & Graphic Design
• Website Maintenance
• Digital Consulting
• Other digital services

Website:
https://zapgrow.in

Email:
info@zapgrow.in

2. Scope of this Privacy Policy

This Privacy Policy applies to:

• Visitors to our website
• Prospective customers
• Existing customers
• Individuals contacting us through forms, email, WhatsApp, or telephone
• Users purchasing our digital services

3. Personal Data We Collect

Depending on how you interact with us, we may collect:

Personal Information

• Full Name
• Email Address
• Mobile Number
• Company Name
• Business Address
• Billing Information

Business Information

• Business Name
• Industry
• Website URL
• Social Media Links
• Project Requirements

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Referring Website
• Session Information

Payment Information

Payments are processed by trusted third-party payment providers such as Razorpay. We do not store your complete debit card, credit card, UPI PIN, CVV, or banking credentials on our servers.

4. How We Collect Your Data

We collect information when you:

• Visit our website
• Submit an enquiry form
• Contact us through WhatsApp
• Send us an email
• Purchase our services
• Subscribe to newsletters
• Schedule a consultation
• Communicate with us through social media

Some information may also be collected automatically through cookies and analytics tools.

5. Purpose of Processing Personal Data

We process personal data only for lawful business purposes, including:

• Responding to enquiries
• Providing quotations
• Delivering purchased services
• Customer support
• Sending invoices
• Processing payments
• Project communication
• Improving website performance
• Website security
• Analytics
• Marketing communications (where consent has been provided)
• Legal compliance

We process only the data reasonably necessary for these purposes.

6. Consent

Where required by applicable law, we collect and process your personal data based on your consent.

By submitting your personal information through our website or by engaging our services, you consent to the collection and use of your information as described in this Privacy Policy.

You may withdraw your consent at any time by contacting us. Withdrawal of consent does not affect processing already carried out before withdrawal and may affect our ability to provide certain services.

7. Your Rights Under the DPDP Act

Subject to applicable law, you may have the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete personal data.
• Request deletion of personal data where legally permissible.
• Withdraw consent for future processing where consent is the basis for processing.
• Request information regarding the processing of your personal data.
• Submit a grievance regarding the processing of your personal data.

To exercise any of these rights, please contact us using the details provided in this Privacy Policy.

8. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Measure website performance
• Analyse visitor behaviour
• Improve user experience

You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

9. Analytics & Marketing Tools

We may use third-party services including:

• Google Analytics
• Google Tag Manager
• Meta Pixel
• Microsoft Clarity
• Google Search Console

These services help us understand website usage, measure campaign performance, and improve our services. They may collect technical information in accordance with their own privacy policies.

10. WhatsApp Communication

If you contact us through WhatsApp, we may process:

• Your phone number
• Your messages
• Files or images you voluntarily share

This information is used solely to respond to your enquiry, provide customer support, and deliver requested services.

11. Payment Processing

Payments may be processed through trusted payment providers.

We do not store sensitive payment credentials such as:

• Card numbers
• CVV
• UPI PIN
• Net banking passwords

Payment providers process your payment information according to their own privacy policies.

12. Sharing of Personal Data

We do not sell your personal information.

We may share your information only when necessary with:

• Payment providers
• Domain registrars
• Cloud hosting providers
• Analytics providers
• Communication service providers
• Government authorities where legally required
• Professional advisers such as auditors or legal counsel where necessary

All such sharing is limited to what is reasonably required for the relevant purpose.

13. International Data Transfers

Some of our technology partners may process data outside India.

Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards consistent with applicable law.

14. Data Retention

We retain personal data only for as long as necessary to:

• Provide our services
• Fulfil contractual obligations
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When no longer required, personal data will be deleted or anonymised where reasonably practicable, unless retention is required by law.

15. Data Security

We implement reasonable technical and organisational safeguards designed to protect personal data against unauthorised access, alteration, disclosure, or destruction.

These measures may include:

• HTTPS encryption
• Secure cloud infrastructure
• Access controls
• Authentication measures
• Regular software updates
• Security monitoring

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

16. Children's Privacy

Our services are intended for businesses and individuals aged 18 years or older.

We do not knowingly collect personal data from children where parental consent is required under applicable law. If we become aware that such data has been collected inadvertently, we will take reasonable steps to delete it.

17. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of those websites before providing personal information.

18. Marketing Communications

With your consent where required, we may send you:

• Service updates
• Promotional offers
• Newsletters
• Product announcements

You may unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us directly.

19. Data Principal Grievances

If you have questions, concerns, or complaints regarding the processing of your personal data, please contact us first so that we may attempt to resolve the matter promptly.

If your grievance is not satisfactorily resolved, you may have the right to seek remedies available under applicable law.

20. Grievance Contact

For any privacy-related requests or grievances, please contact:

Privacy & Grievance Officer
ZapGrow

Email: info@zapgrow.in

Website: https://zapgrow.in

We aim to acknowledge and address privacy-related requests within a reasonable time in accordance with applicable law.

21. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.

Any updates will be posted on this page with the revised Effective Date. Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

22. Contact Us

If you have any questions regarding this Privacy Policy or our data handling practices, please contact us:

ZapGrow

Website: https://zapgrow.in

Email: info@zapgrow.in

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.